Delivery

How long is the delivery time?
See Shipping & Handling

How will be delivered?
Our own drivers deliver your order.

How high are the delivery costs?
See Shipping & Handling

Am I getting notified when the delivery will take place?
Yes, we will contact you by e-mail a few days before delivery.

Can I pay with card at the delivery?
Yes.

Where does Faust Linoleum deliver?
We deliver worldwide.

Do you offer an assembly service?
Delivery is made to the first door. Our drivers are pleased to help you in return for a
friendly word and a small tip.

Order

How can I pay for my order?
You can choose between prepayment, Paypal and cash if you are picking up your order.

I want to make a bigger order. Are you offering discounts?
We will be happy to provide you with a customised offer.

Can I order by phone?
Ordering through our website is easier and saver, but if you wish to order by phone call customer service.

Can I change/cancel my order?
As most products are specially made for the customer, there is generally no right of withdrawal or cancellation. Changes or cancellation of your order are only possible within 48 hours from the time of order.

Can I give special dimensions or millings in order?
Sure, send us your draft via mail or contact customer service.

Material

Is it possible to have a white Linoleum surface?
No, because Linoleum is a natural product and it can not be completely coverd by pigments. But the colours 4157 (pearl) and 4176 (mushroom) are an often used alternative.

How do I clean Linoleum?
We offer Harell Cleaning Concentrate a special Linoleum cleaning concentrate. For more detailed instructions see Cleaning & Care.

What to do if the Linoleum discolours?
This only occurs with the bright colours of the natural post-oxidation to (Yellow film, disappears within 1 hour in direct sunlight). See therefore Cleaning & Care.

How stable is the table desk?
Because of the five-layer board core, the table desk is very stable and won’t sag. If you are choosing a very long table desk pay special attention to the table bases.