Shipping & Handling
Direct distribution
Your order is delivered directly from our factory to your front door. This not only reduces our costs for transportation and logistics but also gives us full control over ensuring that your table arrives safely and with minimal packaging.
Shipping costs and exceptions
| Weight | Parcel and courier service |
|---|---|
| < 2 kg | CHF 10.00 |
| 2 – 9.99 kg | CHF 25.00 |
| 10 – 59.99 kg | CHF 120.00 |
| 60 – 119.99 kg | CHF 2.00/kg |
| > 120 kg | CHF 1.50/kg |
The stated delivery costs do not apply to all regions of Switzerland. Exceptions include Southern Grisons, Ticino, Valais, and the Lake Geneva area. Deliveries to these areas require special arrangements, which may involve longer delivery times, combined transport, or the use of external carriers.
Some small packages, spare parts, small accessories, single frames and trestles, may be shipped by our delivery partners.
Delivery times and methods
All items including tables, table tops, seating and accessories: 4 – 6 weeks
Deliveries are made on working days, Monday to Friday.
Standard delivery is to the curbside. However, if you need assistance beyond curbside, our delivery staff are generally happy to help.
Order procedure
After an order is placed via our online configurator, Faust’s furniture experts will assess it. After payment is received, the order is then put into production and shipped according to our in-house delivery schedule. Upon request, we will try to accommodate specific delivery dates.
If the production of your order is delayed due to any unforeseen circumstances, you will be notified by email.
Delivery notice
As soon as your delivery date is confirmed, we will send you an email. If you have any questions, you can also reach our driver directly at +41 79 271 96 52.
FAQs
Frequently asked questions about shipping, handling and assembly
How do I track the status of my order?
If you prepay by bank transfer for your order, you will receive an order confirmation, a further email notification when we’ve received your payment and your order enters production, and another when it is ready for shipment. If PayPal is chosen, you will receive an order confirmation on payment and a delivery notification.
Can I change my delivery address or delivery date?
Es ist möglich, die Lieferadresse oder das Lieferdatum zu ändern, indem Sie uns unter
What can I do if I will not be at home for delivery?
Customers are contacted by our customer care team one week prior to the scheduled delivery and by their designated Faust driver on the day of delivery. Deliveries are made on working days; Monday – Friday. If you are unable to accept your delivery personally, we may be able to deliver your order to a nearby neighbour or a secure location, depending on the size of your order.
To request this, please reply to our delivery notification email with the alternative delivery details. Make sure to include name, address and telephone number.
We strongly recommend that large orders are received directly.
Do I need to request additional packaging for my delivery?
Our parcels are packed in a manner sufficient for their safe delivery from our factory to your door. We use corrugated cardboard and paper packaging tape and our experienced delivery team are adept at handling Faust products.
There may be situations where additional safeguards are advisable. For example, if your Faust furniture will be placed in storage or handled by a third party. In these instances, we understand our customers may want the reassurance of extra packaging. There is an additional cost starting from € 17.90 per sqm for this service. Please add a request for additional packaging to your order if required.
Do products arrive assembled?
Product specifications will indicate whether your order requires assembly. If so, an instruction manual with a step-by-step guide will be supplied. Faust products are designed to be simple to install with few or no tools at all.
Do you offer assistance with delivery and assembly?
In most cases, if additional assistance is needed, our drivers are willing to assist in bringing items indoors or upstairs for a small tip.
Faust drivers can unpack products, verify that objects are in good condition, and collect the packaging materials for return to Faust (this is especially significant for certain reusable packaging).
Our products are easy to assemble with few or no tools needed. Our drivers are happy to assist with the assembly of objects if asked.
In situations where delivery and assembly may require special attention, please notify us in advance so that we can offer adequate assistance.